Terms of service
Effective Date: 11/02/2026
Welcome to Vivana Labs. These Terms and Conditions (“Terms”) govern your access to our website, your purchase of our products, and your use of any services we provide, including subscriptions and our health recommendation tools.
By accessing our website or placing an order, you agree to be bound by these Terms.
Please read them carefully.
1. Eligibility & Acceptance of Terms
By using our website or purchasing our products, you confirm that:
• You are at least 18 years old.
• You have the legal capacity to enter into a contract.
• You have read, understood, and agreed to these Terms.
If you do not agree, you must stop using our website.
2. Company Information
Company Name: Vivana Labs Limited
Company Number: 09237697
Registered Office: 5th floor, 167–169 Great Portland Street, London W1W 5PF, United Kingdom
EU Representative: Care4HU SAS, 18 Chemin de Jeandey, 33360 Latresne, France
Support Email: support@vivanalife.com
Privacy Contact: privacy@vivanalife.com
Our Privacy Policy forms part of these Terms.
3. About Our Products
Vivana products are food supplements, not medicines. They:
• Are not intended to diagnose, treat, cure, or prevent any disease.
• Should not replace a varied diet and healthy lifestyle.
• Should be used according to the directions on the label.
Please review product labels carefully for allergen information. Some products may contain fish, soy, or other allergens.
Medical notice:
Consult a healthcare professional before use if pregnant, breastfeeding, taking medication, or if you have any medical condition.
Results vary:
Individual results differ based on lifestyle, biology, and consistency of use.
We make every effort to display products accurately, but colours, textures, or details may vary depending on your device.
Product descriptions and formulations may change based on scientific updates or regulatory requirements.
4. Product Registration & Compliance
Our supplements:
• Comply with UK food supplement regulations
• Are notified to EU authorities where required
• Are manufactured in accordance with applicable quality and safety standards
5. Ordering, Pricing & Payments
5.1 Placing an Order
When placing an order, you make an offer to purchase the selected products.
We reserve the right to refuse or cancel an order at our discretion (e.g., suspected fraud, stock issues, pricing errors).
You may checkout as a guest or create an account. An account is required for subscriptions.
5.2 Confirmation & Contract Formation
• You will receive an order confirmation email, acknowledging receipt of your order.
• The contract between you and us is formed only when we send the dispatch confirmation email.
5.3 Pricing
Prices are displayed in GBP, EUR, or USD depending on your region.
Prices include VAT or sales tax where required.
We reserve the right to update pricing at any time; price changes will not affect confirmed orders.
5.4 Payment Methods
We accept a variety of payments methods including:
• Credit/debit cards
• Klarna
• Apple Pay / Google Pay
Payment must be made in full before dispatch.
5.5 Order Cancellation (Before Dispatch)
If your order has not yet shipped, you may request cancellation at support@vivanalife.com.
If already dispatched, you must follow the Returns Policy.
6. Shipping, Delivery & Risk
6.1 Where We Ship
We currently ship to:
- UK
- France
- EU Zone1: Belgium, Germany, Austria, Netherlands, Luxembourg.
- EU Zone2: Italy, Spain
For any destination not listed above, contact support@vivanalife.com and we will do our best to accommodate you.
Orders ship from the region closest to you:
- UK orders ship from the UK
- EU orders ship from France
We do not ship to PO Boxes.
6.2 Delivery Estimates
Standard delivery: 3–5 business days from dispatch.
Delivery times are estimates only.
We are not liable for delays outside our reasonable control, including customs delays.
6.3 Failed Delivery
If a delivery fails due to an incorrect address, missed delivery, or refusal:
• You are responsible for reshipping costs
• We may deduct original and return shipping fees from refunds
6.4 Risk of Loss
Risk passes to you once the carrier confirms delivery.
7. Stock Availability
If an item becomes unavailable after an order is placed, we will:
• Offer an alternative
• Offer a full refund
• Give you the option to wait until restocking
8. Returns & Refunds (UK/EU Consumers)
Our full Return & Refund Policy — including your statutory rights, return conditions, refund timing, and our 90-Day Satisfaction Guarantee — is set out on our dedicated Refund Policy page: [www.vivanalife.com/policies/refund-policy]. The summary below is provided for convenience; the Refund Policy page prevails if there is any difference.
8.1 14-Day Right to Cancel
If you are a UK or EU consumer, you may cancel your order within 14 days of receiving your products, for any reason. Notify us within 14 days of delivery at support@vivanalife.com (or using the cancellation form at the end of these Terms), return the goods within 14 days of notifying us, and keep proof of postage. You are responsible for return shipping unless the product is faulty or we made an error. We refund within 14 days of receiving the returned goods, to your original payment method.
Where you exercise your statutory 14-day right to cancel, we will also refund the cost of our least expensive standard delivery option. Additional amounts paid for premium or express delivery are not refundable, except where required by law.
8.2 Condition of Returns
Because our products are food supplements, we can only accept returns that are unopened, unused, and in their original sealed packaging in resaleable condition. For hygiene reasons we cannot accept opened or unsealed supplements. This does not affect your rights where a product is faulty or sent in error.
8.3 90-Day Satisfaction Guarantee
On your first order, if you've genuinely given a product a fair 90-day trial and it hasn't worked for you, we'll refund that product in full. It applies once per customer, to orders including at least a 3-month supply of the product claimed on (a single product, or one product within a bundle). You keep used items and provide us feedback on your experience; any remaining unopened supply (for example, the second half of a 6-month supply) is returned to us before the refund is issued. Full conditions are on our Refund Policy page. This guarantee is in addition to, and does not affect, your statutory rights.
8.4 Non-Returnable Items
Opened or used products, products damaged by misuse, and free or promotional items cannot be returned.
9. Accounts & Security
You are responsible for:
• Maintaining confidentiality of login details
• All activity on your account
We may suspend or close accounts for:
• Fraud
• Abuse of services
• Violation of these Terms
10. User Conduct (Prohibited Uses)
You agree not to:
• Misuse or attempt to hack our website
• Interfere with security features
• Scrape or copy content for commercial use
• Impersonate another person
• Post false or misleading information
• Use our site to promote harmful or illegal activities
11. Reviews, Testimonials & User-Generated Content
By submitting reviews or content:
• You grant Vivana a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and display your content for marketing purposes
• Content must be truthful and based on your actual experience
• We may remove inappropriate, offensive, or misleading content
12. Intellectual Property
All text, logos, branding, images, product names, and website content belong to Vivana Labs Limited.
You may not:
• Copy
• Modify
• Distribute
• Reproduce
• Use our trademarks without written permission
13. Website Availability & Errors
We may update, suspend, or restrict access to our website at any time.
We reserve the right to correct:
• Errors
• Inaccuracies
• Omissions
Including pricing or availability information, even after an order is placed (in which case you will be contacted before dispatch).
Privacy: "If you are under 16 (or under 13 for UK users), you must have parental consent before providing personal data"
Vivana Labs Limited is the data controller for personal data collected through our website.
You may withdraw consent for marketing communications at any time by clicking 'unsubscribe' in emails or contacting privacy@vivanalife.com
14. Health Disclaimer
• Information on our site is not medical advice.
• Supplements are not substitutes for medical treatment.
• Do not exceed recommended doses.
• Seek medical advice for any adverse reaction.
• Statements have not been evaluated by the Medicines and Healthcare products Regulatory Agency (MHRA) or the European Food Safety Authority (EFSA)
Vivana is not liable for consequences arising from misuse or failure to consult a healthcare professional.
15. Limitation of Liability
To the maximum extent permitted by law:
• We are not liable for indirect, incidental, special, or consequential damages
• Our total liability to you will not exceed the amount paid for the product(s) in question
Nothing limits liability for:
• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under applicable law
• This does not affect your statutory rights under the Consumer Rights Act 2015 (UK) or equivalent EU consumer protection laws
16. Indemnification
You agree to indemnify and hold Vivana harmless from any claims arising out of:
• Your misuse of our website
• Your violation of these Terms
• Your infringement of third-party rights
17. Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control including:
• Natural disasters
• War or terrorism
• Strikes
• Government action
• Supply chain disruptions
• Carrier failures
18. Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales.
UK users: disputes shall be resolved in the courts of England and Wales.
EU consumers: you may bring claims in your country of residence.
Nothing affects your statutory consumer rights.
19. Dispute Resolution
If you have a complaint, contact support@vivanalife.com.
We aim to resolve issues quickly and fairly.
20. Severability
If any clause is found invalid, the rest of the Terms remain in full force.
21. Entire Agreement
These Terms, along with our Privacy Policy, form the entire agreement between you and Vivana Labs Limited.
22. Changes to These Terms
We may update these Terms at any time.
Changes take effect immediately upon publication.
Continued use of our website constitutes acceptance of the updated Terms.
23. Privacy :
For details on how we process your data, see our Privacy Policy.