Terms & Conditions

Effective Date: 11/02/2026
Company Name: Vivana Labs Limited
Company Number: 9237697
Registered Office: 5th floor, 167–169 Great Portland Street, London W1W 5PF, United Kingdom
EU Representative: Care4HU SAS, 18 Chemin de Jeandey, 33360 Latresne, France
Support Email: support@vivanalife.com
Privacy Contact: privacy@vivanalife.com

Welcome to Vivana Labs. These Terms and Conditions (“Terms”) govern your access to our website, your purchase of our products, and your use of any services we provide, including subscriptions and our health recommendation tools.
By accessing our website or placing an order, you agree to be bound by these Terms.
Please read them carefully.

1. Eligibility & Acceptance of Terms
By using our website or purchasing our products, you confirm that:
•    You are at least 18 years old.
•    You have the legal capacity to enter into a contract.
•    You have read, understood, and agreed to these Terms.
If you do not agree, you must stop using our website.

2. Company Information
Vivana Labs Limited
5th floor, 167–169 Great Portland Street
London W1W 5PF, United Kingdom
Company No. 9237697
Email: support@vivanalife.com
Our Privacy Policy and Cookie Policy form part of these Terms.

3. About Our Products
Vivana products are food supplements, not medicines. They:
•    Are not intended to diagnose, treat, cure, or prevent any disease.
•    Should not replace a varied diet and healthy lifestyle.
•    Should be used according to the directions on the label.

Please review product labels carefully for allergen information. Some products may contain fish, soy, or other allergens.

Medical notice:
Consult a healthcare professional before use if pregnant, breastfeeding, taking medication, or if you have any medical condition.


Results vary:
Individual results differ based on lifestyle, biology, and consistency of use.
We make every effort to display products accurately, but colours, textures, or details may vary depending on your device.
Product descriptions and formulations may change based on scientific updates or regulatory requirements.

4. Product Registration & Compliance
Our supplements:
•    Comply with UK food supplement regulations
•    Are notified to EU authorities where required
•    Are manufactured in accordance with applicable quality and safety standards

5. Ordering, Pricing & Payments

5.1 Placing an Order
When placing an order, you make an offer to purchase the selected products.
We reserve the right to refuse or cancel an order at our discretion (e.g., suspected fraud, stock issues, pricing errors).
You may checkout as a guest or create an account. An account is required for subscriptions.

5.2 Confirmation & Contract Formation
•    You will receive an order confirmation email, acknowledging receipt of your order.
•    The contract between you and us is formed only when we send the dispatch confirmation email.

5.3 Pricing
Prices are displayed in GBP, EUR, or USD depending on your region.
Prices include VAT or sales tax where required.
We reserve the right to update pricing at any time; price changes will not affect confirmed orders.

5.4 Payment Methods
We accept:
•    Credit/debit cards
•    Paypal
•    Shopify Payments / Stripe
•    Klarna
•    Apple Pay / Google Pay
Payment must be made in full before dispatch.

5.5 Order Cancellation (Before Dispatch)
If your order has not yet shipped, you may request cancellation at support@vivanalife.com.
If already dispatched, you must follow the Returns Policy.

6. Shipping, Delivery & Risk

6.1 Where We Ship
We ship to:
•    United Kingdom
•    European Union
•    Switzerland (please contact support@vivanalife.com) 
•    United States (when available)
•    For any destination not covered please contact support@vivanalife.comt and we will try to accomodate you

UK orders are shipped from the UK.
EU orders from within the EU.
US orders from the US (once activated).
We do not ship to PO Boxes.

6.2 Delivery Estimates
Standard delivery: 3–5 business days from dispatch.
Delivery times are estimates only.
We are not liable for delays outside our reasonable control, including customs delays.

6.3 Failed Delivery
If a delivery fails due to an incorrect address, missed delivery, or refusal:
•    You are responsible for reshipping costs
•    We may deduct original and return shipping fees from refunds

6.4 Risk of Loss
Risk passes to you once the carrier confirms delivery.

7. Stock Availability
If an item becomes unavailable after an order is placed, we will:
•    Offer an alternative
•    Offer a full refund
•    Give you the option to wait until restocking

8. Returns & Refunds (UK/EU Consumers)

8.1 14-Day Right to Cancel
You have the right to cancel your order within 14 days of receiving your products without giving any reason, in accordance with the Consumer Contracts Regulations 2013 (UK) and EU Consumer Rights Directive 2011/83/EU. 

To exercise this right: 

1.    Notify us of your cancellation within 14 days of receiving the goods by: 
• Emailing support@vivanalife.com 
• Using the cancellation form at the end of these Terms 
• Sending a clear written statement of your decision to cancel 
2. You must return the goods to us within 14 days of notifying us of cancellation. 
3. We recommend obtaining proof of postage. 
You are responsible for the cost of return shipping unless the product is faulty or we made an error. 

We will process your refund within 14 days of receiving the returned goods.
Refunds will be issued to your original payment method.

Cancellation Form (UK/EU Requirement)
(You may copy, complete, and email this form to exercise your right to cancel.)
To:
Vivana Labs Limited
support@vivanalife.com
I hereby give notice that I cancel my contract for the purchase of the following goods:
Order number: ________
Product(s): ________
Name: ________
Address: ________
Email: ________
Date: ________
Signature (if printed): ____________

8.2 Product Condition
We can only accept returns of:
•    Unopened, unused products
•    In original packaging, in mint condition
Opened or unsealed supplements cannot be returned for hygiene reasons.

8.3 Return Costs
Return shipping is your responsibility unless:
•    The product is faulty
•    We made an error

8.4 Refund Processing
Refunds will be issued:
•    To the original payment method
•    Within 5 business days of receiving your return

8.5 90-Day Money-Back Guarantee
Give it a fair trial.

Our formulas need consistent use to show results, so if you've genuinely given a 3-month supply 90 days and it hasn't worked for you, we'll refund it.

Who's covered

Your first order only, one claim per customer (once, lifetime).

Purchases that include at least a 3-month (90-day) supply of the product you're claiming on, our 3-Month and 6-Month supplies, single products or bundles.

One product only, even within a bundle.

How it works

  • Take the product as directed (2 capsules daily) for a full 90 days. 
  • Between day 90 and day 104 of delivery, email support@vivanalife.com with your order number to open a claim. 
  • We'll arrange a short feedback conversation about your experience, often we can help you get better results; if not, we'll proceed with a refund. 
  • Return any unopened remaining product (6-month supplies) or send a photo of your used packaging, and we'll refund the price paid for that one product to your original payment method. 

Conditions

 

  • First-time customers only; the product must have been used as directed for at least 90 days (earlier claims don't qualify, but contact us and we'll help).
  • Refunds are issued only to the original payment method.
  • Claims linked to a name, address, email or payment method already associated with a prior order or claim will be declined.
  • We may decline claims where we reasonably suspect misuse of this guarantee.
  • Any return cost is at the customer's charge.
  • This guarantee is in addition to and does not affect your statutory rights.

    8.6 Non-Returnable Items
    •    Opened products
    •    Used items
    •    Items past expiry
    •    Products damaged by misuse
    •    Free gifts / promotional items

    9. Subscription Services
    Subscriptions require an account.

    9.1 How Subscriptions Work
    Options may include:
    •    Monthly deliveries
    •    Quarterly deliveries
    •    Annual billing cycles
    Subscription orders include free shipping.

    9.2 Renewal & Billing
    By purchasing a subscription, you authorize automatic recurring charges until cancellation.
    Billing frequency depends on your chosen plan.
    If payment fails, we will retry. After multiple failures, your subscription may be paused or cancelled.
    We will send you a reminder email before each billing cycle, specifying the renewal date, the amount to be charged, and instructions on how to cancel your subscription prior to renewal.

    9.3 Cancellation
    You may cancel anytime via your account or by contacting support@vivanalife.com.
    To avoid being charged for the next cycle, cancellation must occur 7 days before renewal.
    You will receive the deliveries already paid for.

    9.4 Subscription Price Changes
    We may adjust subscription prices. You will receive 30 days notice.
    If you do not agree to the new price, cancel before it takes effect.

    9.5 Required Subscription Disclosures
    We will always display:
    •    Renewal frequency
    •    Total recurring cost
    •    Cancellation instructions
    A confirmation email with full terms will be sent when you start a subscription.

    10. Accounts & Security
    You are responsible for:
    •    Maintaining confidentiality of login details
    •    All activity on your account
    We may suspend or close accounts for:
    •    Fraud
    •    Abuse of services
    •    Violation of these Terms

    11. User Conduct (Prohibited Uses)
    You agree not to:
    •    Misuse or attempt to hack our website
    •    Interfere with security features
    •    Scrape or copy content for commercial use
    •    Impersonate another person
    •    Post false or misleading information
    •    Use our site to promote harmful or illegal activities

    12. Reviews, Testimonials & User-Generated Content
    By submitting reviews or content:
    •    You grant Vivana a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and display your content for marketing purposes
    •    Content must be truthful and based on your actual experience
    •    We may remove inappropriate, offensive, or misleading content

    13. Intellectual Property
    All text, logos, branding, images, product names, and website content belong to Vivana Labs Limited.
    You may not:
    •    Copy
    •    Modify
    •    Distribute
    •    Reproduce
    •    Use our trademarks without written permission

    14. Website Availability & Errors
    We may update, suspend, or restrict access to our website at any time.
    We reserve the right to correct:
    •    Errors
    •    Inaccuracies
    •    Omissions
    Including pricing or availability information, even after an order is placed (in which case you will be contacted before dispatch).
    Privacy: "If you are under 16 (or under 13 for UK users), you must have parental consent before providing personal data"
    Vivana Labs Limited is the data controller for personal data collected through our website.
    You may withdraw consent for marketing communications at any time by clicking 'unsubscribe' in emails or contacting privacy@vivanalife.com

    15. Health Disclaimer
    •    Information on our site is not medical advice.
    •    Supplements are not substitutes for medical treatment.
    •    Do not exceed recommended doses.
    •    Seek medical advice for any adverse reaction.
    •    Statements have not been evaluated by the Medicines and Healthcare products Regulatory Agency (MHRA) or the European Food Safety Authority (EFSA)
    Vivana is not liable for consequences arising from misuse or failure to consult a healthcare professional.

    16. Limitation of Liability
    To the maximum extent permitted by law:
    •    We are not liable for indirect, incidental, special, or consequential damages
    •    Our total liability to you will not exceed the amount paid for the product(s) in question
    Nothing limits liability for:
    •    Death or personal injury caused by negligence
    •    Fraud or fraudulent misrepresentation
    •    Any liability that cannot be excluded under applicable law
    •    This does not affect your statutory rights under the Consumer Rights Act 2015 (UK) or equivalent EU consumer protection laws

    17. Indemnification
    You agree to indemnify and hold Vivana harmless from any claims arising out of:
    •    Your misuse of our website
    •    Your violation of these Terms
    •    Your infringement of third-party rights

    18. Force Majeure
    We are not responsible for delays or failures caused by events beyond our reasonable control including:
    •    Natural disasters
    •    War or terrorism
    •    Strikes
    •    Government action
    •    Supply chain disruptions
    •    Carrier failures

    19. Governing Law & Jurisdiction
    These Terms are governed by the laws of England and Wales.
    UK users: disputes shall be resolved in the courts of England and Wales.
    EU consumers: you may bring claims in your country of residence.
    Nothing affects your statutory consumer rights.

    20. Dispute Resolution
    If you have a complaint, contact support@vivanalife.com.
    We aim to resolve issues quickly and fairly.
    EU residents may use the Online Dispute Resolution portal:
    https://ec.europa.eu/consumers/odr/

    21. Severability
    If any clause is found invalid, the rest of the Terms remain in full force.

    22. Entire Agreement
    These Terms, along with our Privacy Policy and Cookie Policy, form the entire agreement between you and Vivana Labs Limited.

    23. Changes to These Terms
    We may update these Terms at any time.
    Changes take effect immediately upon publication.
    Continued use of our website constitutes acceptance of the updated Terms.

    24. Privacy :
    For details on how we process your data, see our Privacy Policy.